How can I watch the movies?
Click on the link next to the picture for the type of connection you have.(ex. If your on a dial up connection then you should click "dial up" and if your on T1, dsl, or cable then you should click on "broadband" or if you would like to view the highest quality video and would like to wait a little longer then click on the "mpg".

How do can I save movies on my computer?
Right click on the link for the video and select "save target as" and select the destination where you would like to save the video. Keep in mind downloading a video can take a few minutes depending on your connection because these are big files.

I finished downloading a movie but it won't open when I double click on it?
You might need to reinstall windows media player. Its free and can be downloaded here.

I am a Mac user. What videos are best designed for me to download or watch?
The MPEG version is best for you to download and watch. You can also watch our hi_res wmv's if you have the proper plugin for them. You can obtain the latest Microsoft Windows Media Player Plugin for Quicktime here. It is free.
http://www.flip4mac.com/wmv_download.htm
If you are having trouble viewing our videos please make sure you have the latest version of quicktime.
http://www.apple.com/quicktime/download/
If you are still having problems please contact our support team.

I use Mozilla Firefox as my browser and when I watch/stream the videos, they are not aligned properly. What can I do about this?
This is a error between Mozilla Firefox browser and the Windows Media Player on the Windows Operating system. You can fix this by simply going here...
http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx
and downloading this plugin that is made by Windows (click the "download now" link). The plugin fixes the bug thats cases this and after you install it, you should be able to see the movies align properly in Mozilla Firefox.
If you use another browser and can not see the videos properly or if you tried this solution and it did not work, contact us for further support.

Will anything be sent to my house?
No, the only mailings we send out will be an occasional email. If you would like to be taken off that list please email us at help@psmhelp.com and let us know

Some pages don't open when I click on them. What should I do?
Pop-up blockers can sometimes block pages that aren't spam or harmful. Try disabling it and try again.

The videos on your sites are playing but the colors are wrong. What can be done to fix this?
Your display settings are may be set to 256 colors. If this is so, go to your start bar> control panel> display> then click the "settings" tab. Under Color Quality choose 16bit or 32bit> click "apply at the bottom (you might need to restart) and try watching the video again.

My browser gets error messages sometimes and crashes. What can I do to fix this?
Download the latest version of your browser or Internet Explorer here. And make sure you have all your updates. If you are sure that you have the latest versions of your browsing and video programs and you are still having issues then you might have a spyware/virus problem. Try these free programs
http://www.safer-networking.org/en/mirrors/index.html
http://www.lavasoftusa.com/products/ad_aware_free.php

What are your terms and conditions of this site?
Terms and Conditions

I still have a problem that wasn’t resolved here. How can I contact you?
Drop us an email help@psmhelp.com